Who We Are
We’ve worked hard to bring value & service to our clients & community since we opened our doors in 1985. Over that time we’re honoured to have earned the trust of thousands of our friends & neighbours. It’s because of them that we’ve grown to be a local leader in providing insurance solutions, something we strive to be better at every day.
In 1985 Ed & Wendy Crewson bought Delmar Bates Insurance, a small farm-focused brokerage on Shelburne’s Main Street. Two months later, hundreds of our clients were devastated by one of the worst natural disasters in our history. This stretched us to our limits but set the stage for a focus on claims service excellence – we know what it looks like when the worst happens. In 2001 we grew to two offices, with a second branch opening in Wasaga Beach extending our service area north and into one of our region’s fastest growing communities.
Padfield-Nelson Insurance Acquisition
Brian Padfield and Bill Nelson of Padfield-Nelson Insurance, established in 1947 and Ed Crewson of Crewson Insurance established in 1985, all started in business with the same goals in mind to deliver high quality insurance solutions to the community they know and love, to be a top local employer, to serve their clients personally offering the highest level of client experience, and to be generous and give back to the community they live and work in. In to 2021 Bill Nelson was looking to sell his brokerage to someone whose values and approach to business, employees and the community aligned with his own. Ed Crewson was the perfect match and on April 1, 2022 Crewson Insurance acquired Padfield-Nelson Insurance and welcomed Julie Coulson, Donna Stoner and Andrew Hydon to the Crewson Insurance team. Crewson Insurance is proud to now have representation in Dufferin, Simcoe and Wellington Counties.
Why Work With an Insurance Broker?
As a truly independent brokerage we work for you, offering professional & impartial advice to help you make sure you have the right insurance at a fair price. You can trust that you will always have access to the same small team of brokers that are here to assist you every step of the way – we are not a call centre and you are not just a policy number.
We Strive to Be:
- A Leader in Customer Service
- A Leader in Our Community
- A Leader in Our Industry
- A Leading Employer
President & Principal Broker
Ed received an Honours degree in Business Administration from Brock University & started his career working at Sinclair Cockburn Financial in Toronto. In 1985, Ed & his wife Wendy purchased Delmar Bates Insurance in Shelburne. Since that time Ed has overseen the growth and expansion of our brokerage while actively contributing to our community, most notably by serving as Mayor of Shelburne for 17 years from 1997 to 2014, when he stepped down to run in the 2015 Federal election. Ed received the Shelburne Lions’ Club’s Citizen of the Year award in 2000.
Wendy received her diploma from the Michener Institute in Toronto and worked as a lab technologist at Peel Memorial Hospital before buying Delmar Bates Insurance with her husband Ed. Wendy manages the day to day finances of Crewson Insurance. She is very dedicated to supporting her family and community and is actively involved with both Meals on Wheels and her Church.
Jennifer has worked at Crewson Insurance her whole life, spending her childhood evenings delivering renewals with her father, Ed. In 2008 she received her degree in Business Communications from Brock University, coming home to Crewson insurance in 2011 and winning the IBAO’s Top Student Award during her licencing. Jennifer spends most of her time troubleshooting with our carrier partners and manages all of our community engagement initiatives. Jennifer currently volunteers on the board of the Shelburne Farmers’ Market and the Headwaters Hospital Foundation fundraising committee.
Ashley joined the Crewson team in March 2021. She is very eager to learn from the best and excel in the insurance world. Ashley grew up in Wasaga Beach with her parents and sister; prior to insurance she spent 20 years in hospitality. When not at work, she loves spending my time with her family, having campfires and golfing.
Billie Jo started working with us in 2015 and has excelled in home & auto insurance customer service. She has brought a wealth of experience from different walks of life and contributes enormously to our office. She is currently pursuing her CAIB designation.
Darlene joined our brokerage in 2001 to spearhead the launch of our Wasaga Beach branch where she continues to serve. Darlene's extensive career in insurance has spanned four decades making her one of the most experienced brokers in our area. Darlene is often at the Wasaga Arena taking in her grandchildren’s hockey games.
Dianne Irwin came to us from a local mutual insurance company where she worked for many years as a farm underwriter. She is now responsible for managing many of our large farm, commercial, and municipal accounts. In her spare time Dianne is a fanatical knitter.
Grant received his diploma in Business Administration Finance from Sheridan College in 2004 and joined our brokerage shortly thereafter. He lives in Orangeville with his young family.
Julie Gulley, CAIB
Julie joined our team in 2009 after the acquisition of Joanne Wood Insurance, bringing a wealth of knowledge and experience. In 2016 Julie received her CAIB designation, the first broker at our office to do so.
Kelly began her insurance career in 2008 and her skill and grace has made her an invaluable member of our home & auto insurance team. She has been a lifelong supporter of the Shelburne District Agricultural Society’s Fall Fair and is currently on the organizing board of the Shelburne Flame of Hope Charity Golf Tournament benefiting the Canadian Diabetes Association. She is an avid curler and golfer.
Kristi began her insurance career working as an Automobile Underwriter in 1992 however in 2002 she decided to switch from the Company side to the Broker side and obtained her Brokers License in 2003. Kristi's main focus has been serving the people of this community through writing their Automobile and Homeowners policies. When she isn't at work, Kristi enjoys spending time with her family and friends.
Nicky Hoogendoorn-deGroot, CAIB
Nicky received her diploma in Agricultural Business Management from Centralia College of Agricultural Technology and has spent the better part of her working life in the insurance industry. She received her CAIB designation in 2008. We're proud to say that with her many years of experience, she is without a doubt a leader in the fields of commercial and municipal insurance. Outside of work, Nicky is an avid reader and enthusiastic hiker.
Scott, born and raised in Mulmur, developed a broad understanding of farming and agriculture by helping out on his family’s farm. Scott graduated from Georgian College with a diploma in Automotive Marketing and from Northwood University with a degree in Business Management. Scott further developed his passion for agriculture by securing employment at Huron Tractor in Cashtown, selling John Deere equipment to the farmers, commercial operations and residents of Dufferin and Simcoe Counties. Scott lives in Shelburne with his wife and young family.
Sherry has been an integral part of the Crewson team since the beginning, joining Ed and Wendy in 1985. Sherry brings her extensive experience and out of the box thinking to personal auto & commercial fleet insurance solutions. Sherry is a notorious motorcycle enthusiast and helps run Grand River Furniture with her husband, Kevin.
Steve Gallaugher, CIP
Steve was born and raised on his family’s farm in Mulmur and has deep roots in the area – his great-grandfather served as the township’s first Reeve in 1851. Steve started working at Crewson Insurance in 1987, receiving his CIP designation in 1997. Steve’s genuine passion for insurance led him to volunteer as an instructor at the Georgian Bay chapter of the Insurance Institute of Canada from 1998 to 1999. Steve currently works as our Sales Manager and as the Managing Broker of our Wasaga Beach branch, providing guidance and support to both our clients and our front-line staff. When not in the office you can usually find Steve working on his golf game.
Theresa has been a vital part of the Crewson team since 2008, she is excellent in her customer service role and enjoys speaking with clients and helping to solve their problems. In her spare time Theresa enjoys golfing and cottaging.
William, born and raised in Shelburne, he received an Industrial Microbiology Advanced Diploma from Centennial College and a Degree in Microbiology from The University of Guelph. Following his graduation he worked at Neptune Technology Group as a Project Coordinator for 4 years where he trained new technicians and troubleshot problems for homeowners. He has recently come back to the Shelburne area with his young family to learn the insurance industry. William is an avid hiker, gardener and loves being outdoors in nature.
James, born in the old Orangeville hospital in 1990, has called Shelburne his home his entire life. He has a college diploma in General Arts and Science from Humber College, along with a bachelor degree in Political Science and a professional certificate in Public Administration and Law from York University. James has a developing employment history in customer service, starting his first job at the old Shelburne IGA in 2005. He brings a strong work ethic into his personal life, proudly raising his two young boys Michael and Theodore as he finishes post-secondary school and begins his career. It is his hope to eventually build a family home in Shelburne and give back to Dufferin County with the same generosity it has showed him.
Whitney is a newcomer to the Insurance business, with her previous career in Registered Massage Therapy, however she brings a knowledge of the community to which she has lived, raised her family and grown up in. Whitney is looking forward to learning and working with the clients at Crewson Insurance. Whitney is currently building her new family home in Horning’s Mills with her husband and her 2 young children. In her spare time Whitney and her family enjoy camping with family and friends.
Initially entering the insurance industry in 2020 as a Data Entry Specialist, Andrew went on to become a licensed broker toward the end of 2021 and is eagerly learning the ins and outs of the insurance world as part of the Crewson Insurance team. Andrew enjoys reading and is also an avid chess player; he always welcomes a game! When not at work, he can normally be found tinkering with his computers or buried in a book.
Morgan, originally from Waterloo is new to the insurance industry though her family is not. Her previous career was in Municipality work, and she completed her college education in the Occupational Therapy & Physiotherapy Assistant program previous to that. Now living in Shelburne, she looks forward to becoming a part of this beautiful community. Morgan spends every day at the barn with her horse Tannis, when she is not at the barn, you can find her dancing or on the golf course with her husband.
A licensed broker for 18 years, Julie has been employed at Padfield-Nelson Insurance Brokers Limited for over 20 years. Born and raised locally, Julie snowmobiles all winter long and enjoys camping.
Donna has almost 30 years in the insurance business, with the last 10 years at Padfield-Nelson Insurance Brokers Limited. Donna and her husband Brian have four children between them and four grandchildren, and she spends as much time as she can on the golf course!!
Quick Splash Car Wash has been insured with Crewson Insurance since April 2015. We have been looked after very well and I have recommended other area businesses to Crewson Insurance. I am, from the bottom of my heart so appreciative for their help with my claim. Grant is so great to work with; he is a great guy and an excellent listener.
Jatinder (Tony) Bhullar - Quick Splash Car Wash - Commercial Insurance Client